Armoura Pty Ltd – Terms and Conditions 

ABN: 74687465836

It is important to realize that our coaches’ income and livelihood are based purely on hours on court. Our Terms and Conditions therefore reflect this, whilst ensuring we can deliver a professional service at all times.

Armoura Tennis:

1.0 Private lessons

Private lessons can be arranged for players of all levels wanting to take their tennis to the next level. Private lessons enable the coach to correct specific areas of the player’s game, to ensure maximum improvement and achieve the player’s long-term goals.

1.1 Cancellation policy

Armoura has a 24-hour cancellation / re-scheduling policy. Cancellations must be notified to the coach a minimum of 24hrs before the scheduled private lesson or the lesson will be charged at the normal rate. 

We realise that there are many things that come up in people’s day-to-day lives. While truly sympathetic, we cannot absorb the financial responsibility of last-minute cancellations. Coaches and session times have been allocated for booked lessons and unfortunately cannot be rescheduled or cancelled without the required notice.

In fairness to all clients, this policy is in effect regardless of the reason for the cancellation.

1.2 Payment terms and invoicing

All Private lessons must be paid for in cash or by Payment Link to Armoura before the commencement of the term or upon agreement with the coach.

Termly invoicing of all scheduled lessons will be arranged. A valid email address and mobile number must be provided to set up for termly invoicing.

Armoura offers 14 days payment terms on all invoices. If the terms of the account exceed 30 days from the invoice due date, the continuation of private lessons maybe suspended. If for any reason you are unable to comply with this please call the office to make alternative arrangements.

2.0 Program enrolments policy

Enrolments should be made prior to the start of the term in order to collect the relevant Health and Safety information on players, and ensure our strict class ratios are maintained. Spaces cannot be guaranteed until payment has been made. If for any reason you are unable to comply with this please call the office to make alternative arrangements.

If a program is not at full capacity, enrolments may be allowed during the Term so please call the Armoura phone number to discuss this on +61422596550 or email Armoura.sc@gmail.com.

Every program allows for a minimum and a maximum number of participants. Should your child be enrolled in a program that at the beginning of the term does not have the minimum number of children enrolled, Armoura reserves the right to cancel the program. If available, you will be offered an alternative day/time for the same program. Should you be unable to commit to the alternative day/time offered, you will receive a full refund for your enrollment.

3.0 Make-up lesson policy

Make-up lessons are permitted under the following conditions only:

• Absences that provide doctors certificates or valid excuse must be communicated and emailed to Armoura and the request must be made for a make-up lesson.

• Make-up lessons are offered as a courtesy of Armoura and are subject to the availability of an appropriate and equivalent program place.

• Make-up lessons must be attended once it is communicated and organised by Armoura.

• Make-up lessons are non-refundable 

• Make-up lessons are not transferable to other participants.

• Make-up lessons are to be taken in the current term or in the following school holidays.

• Please email Armoura.sc@gmail.com to arrange a makeup lesson.

4.0 Wash-out and heat policy

All Armoura programs will run a modified program in the event that it is too hot or heavy rain. It will be rare that a program will be cancelled, but if the head coach decides to do this they will notify you via Text Message on the Whatsapp Community Group as soon as possible before the start of the class.

For Squad programs in the event of rain, we encourage players to wear wet weather gear and be prepared to train still if courts are deemed fit for practice.

In the event a parent or player deems the weather conditions to be too extreme for safe participation in any program where possible, we will allow the player to arrange a make-up session (please see 3.0 Make-up lesson policy).

Lessons will always be on unless you are notified of a cancellation.

5.0 Privacy Policy

Armoura takes privacy extremely seriously. We will only store information relevant for coaching and billing purposes and this is only accessible by the director and administration staff. We will never share your private information with a third party or advertising agency.

Armoura may take photographs of children whilst they are playing tennis. These photographs may be used in Armoura’s marketing material including leaflets, posters, the Armoura’s website and social media pages. If you do not give permission for your child to be photographed please email Armoura.sc@gmail.com to advise us.